Refund and Returns Policy

Overview

At quaintmart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

Eligibility for Returns

• The item must be returned within 30 calendar days from the date of delivery.
• Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
• Custom, personalized, or perishable items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1 (602) 978-3997. Provide your order number, the reason for the return, and any supporting photos if the product is damaged.

Step 2 – Receive Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and give you detailed instructions for shipping the product back to us.

Step 3 – Ship the Item

Send the item to the following address, clearly marking the RMA number on the package:

5758 Southeast 13th Street, Phoenix, Arizona 85047, United States

We recommend using a trackable shipping service. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.

Refunds

• Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned item.
• The refund amount will reflect the purchase price of the returned product, minus any original shipping charges, unless the return is a result of our error.
• For orders paid via store credit or gift card, the refund will be issued as store credit.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within 48 hours.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

Legal Disclaimers

All returns and refunds are subject to applicable federal, state, and local laws. This policy does not affect any statutory rights you may have under consumer protection legislation.

We reserve the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will be posted on our website.

Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1 (602) 978-3997
Mailing Address: 5758 Southeast 13th Street, Phoenix, Arizona 85047, United States